Communication
Social Housing - Communication

Much of the Radway success can be attributed to care and attention to detail brought about through communication and planning.

Examples of this are:

• Pre-contract review involving clients, residents, supply chain partners and other stakeholders
• Value engineering embedded within the tender process
• Sophisticated but simple real-time I.T. tracking of all aspects of each individual project read more
• Absolute transparency of key data
• The agreement and use of KPIs to assist the culture of continuous improvement
• Ongoing project monitoring with subsequent remedial action where necessary
• Meaningful communication through the use of the Radway free phone, text messaging, e-mails and most importantly face to face discussions with residents/tenants at the site of the work
• Hosting of and attendance at resident/tenant forums, open evenings etc to discuss all aspects of the work involved